Help centre
Frequently asked questions
Quick answers about Leemo in Sri Lanka.
Getting started
What is Leemo?
Leemo is an everyday super app for Sri Lanka. Book rides, order food and groceries, shop, send parcels, get help moving, and buy or sell — all with one account.
Who runs Leemo in Sri Lanka?
Leemo in Sri Lanka is operated by Oordy Lanka (Pvt) Ltd, the official Leemo franchisee, based in Colombo 05.
How do I sign up?
Download the app and sign in with your mobile number. We'll send you a one-time code (OTP) — there's no password to remember.
Is Leemo available where I live?
Services and availability vary by area. Download the app and set your location to see what's available near you.
Can I use Leemo in Sinhala or Tamil?
Yes. The Leemo app is available in English, Sinhala and Tamil.
Rides
What kind of rides can I book?
Depending on your area, you can choose options such as a tuk-tuk, motorbike or car. The app shows what's available near you and an estimated fare before you book.
Can I book a ride for later, or travel to another city?
Yes, where available. You can schedule a ride in advance, book an intercity trip, or book a vehicle by the hour.
Can I hire a driver for my own vehicle?
Yes. With Driver, you can hire a driver for your own vehicle — for a trip around town, an intercity journey or a driver package, where available.
What safety features does Leemo have?
During a ride you can use the SOS button, follow your trip live on the map, and see who's picking you up before you get in. Family Tracker helps you stay close to the people who matter most.
Food & shopping
Can I collect my order myself?
Yes, where the restaurant or store offers it. Choose Self pickup, pay in the app, and show your pickup code at the counter. There's no delivery fee.
What's the difference between Shop and Marketplace?
Shop lets you order from local stores. Marketplace is for buying and selling between people — list something you'd like to sell, or find what you need.
Send & Move
How do I send a parcel?
Open Send, add the pickup and drop-off points, and a Leemo delivery partner will collect and deliver your parcel. Where available, you can also ask them to wait and bring something back.
Can Leemo help me move house?
Yes. With Move you can book a lorry, movers, or both — depending on how much help you need.
Payments
How can I pay?
Depending on the service, you can pay by card, with your Leemo Wallet, or in cash. Self-pickup orders are paid in the app.
What is Leemo Wallet?
Leemo Wallet lets you top up once and pay across Leemo services. Where accepted, you can also pay by scanning a QR code with Scan & Pay.
Does Leemo have offers?
Yes. Check Offers in the app to see the promo codes and deals available to you.
Partners & support
How do I become a Leemo driver or partner?
Drivers can register right in the Leemo app. Merchants and service providers, email us at hello@leemo.lk.
How do I contact Leemo?
Open Help in the app to chat with Leemo Assistant, email hello@leemo.lk, or call our office on 011 250 6332.
How is my personal data handled?
We handle personal data in line with Sri Lanka's Personal Data Protection Act. Our Privacy Policy explains how this website uses data; the Leemo app has its own privacy policy, shown in the app.
Life's easier with Leemo.
Get the app and get moving.
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